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Casual Bar & Waiting Staff

The Position:

This role is for a team member who will be the face of our club, maintaining consistently high standards of service and exceeding customer expectations at all times.

Your Duties:

  • Serving drinks and food
  • Washing dishes and glasses
  • Entertaining and talking with customers
  • Tallying the bill and collecting money
  • Organising and helping with events
  • Stocking drinks, glasses or fruit and food
  • Cleaning tables, collecting glasses, tidying up litter
  • Cleaning the bar & function rooms
  • Setting up / packing down furniture
  • Any reasonable request from the Line Manager

Who we are looking for:

Ideally, you will have previous bar work and waiting experience in a customer-facing role. We are looking for someone who is friendly, outgoing and able to take on a challenge. You will have a professional, customer-focused approach and a can-do attitude. You will need to undergo a basic DBS (Criminal Record) check as part of this role. The company will reimburse the cost of the check

Your skills:

  • Accuracy and professionalism
  • Being observant and practical
  • Communication and listening
  • Discretion and honesty
  • Flexibility and diplomacy
  • Handling drunk clients
  • Having a sense of humour
  • Memorisation and handling money
  • Organisation and preparation
  • Stress management and drinking

The Company

Metropolitan is a venue previously known as Metropolitan Police Metropolitan. We operate a 36-acre sports facility in Hertfordshire, with an event space with 7 hireable rooms and a number of our own events. We want to provide a positive customer experience for all of our users at the Metropolitan.

We are a 7 days a week business and as such the ideal candidate will need to be flexible and adaptable especially with their working schedule to suit the business needs.

Only successful applicants will be contacted

Please click here to submit your CV & Application.

Head Chef

The Position:

We are looking for an ambitious and dynamic candidate who will take the food offering at Metropolitan to new heights. With four function rooms and a large Bar/Restaurant there is plenty to do whether catering en-masse for 250 people, or individual bar meals. We are looking for the person who can help us build a great reputation for great pub grub & fine food for functions.

As part of the operations team, you will be responsible for day-to-day operations of our venue with a specific responsibility for the kitchen. In your capacity of Head Chef, you will be responsible for attracting new and retaining current customers, and managing the staff in your charge. This is a varied and hands-on role; no two days will be the same.

Our Head Chef role will need to be experienced with both events, banqueting and casual pub dining. This could include the addition of Deliveroo, Uber Eats & Just Eat as new outlets in which we would like to sell our food.

You will be required to work flexible hours for the days that the Club is open including long days, weekends, split shifts or half days as required.

Your Duties:

As Head Chef you will be reporting to the Managing Director and Assistant Manager and be part of the small management team developing the business. You will be responsible for helping to drive the business forward being key in achieving the success of Metropolitan.

An extremely important part of the business is ensuring we have a well-trained and organised operations team that delivers great service to all our customers. Our Head Chef, along with the management team will be responsible for:

  • Leading the team in the kitchen
  • Creating & costing menus for our casual dining & events as required
  • Ensuring all our customers receive service.
  • Keeping the menu fresh with new daily specials & interesting dishes whilst
    maintaining cost control
  • Proven experience with Vegan & Healthy options
  • Supporting the management team & other roles to ensure all tasks are fulfilled
  • Acting as Duty Manager as and when required to fulfil the needs of the business.
  • Stock management including ordering stock from appointed suppliers and pricechecking suppliers regularly
  • Team training
  • Detailed food & allergies knowledge
  • Shift Management & cleaning rota for the kitchen
  • General kitchen & bar duties
  • Maintaining kitchens, stock and equipment with high cleaning standards
  • Preparing food during special events eg. Weddings

Your skills:

  • Previous experience as a chef, supervisory experience a bonus
  • Exceptional communication and presentational skills
  • An ability to think on your feet whilst under pressure and maintaining a positive
    outlook
  • Excellent attention to detail
  • Maximise profit in growing the business
  • Be fully accountable for the performance of our food service
  • Drive a culture of exceptional customer service to encourage repeat business
  • Ensure excellent presentation, cleanliness and hygiene
  • Effectively manage the team within the company policies and procedures
  • Relevant management and staff development experience
  • Proven passion for working in a fast-paced environment..
  • A desire to keep learning and help out wherever needed.

Who we are looking for:

Ideally, you will have previous experience in both a banqueting and casual dining environment in a customer-facing role. We are looking for someone who is friendly, outgoing and able to take on a challenge. You will have a professional, customer-focused approach and a can-do attitude. With the new challenges facing the business, we are looking for fresh ideas, new menu items including healthy options & vegan as standard.

The ideal candidate will be:

  • Commercially minded
  • Business focused
  • Target & sales driven
  • Well presented & professional
  • IT literate
  • Good working knowledge of POS systems

The Company

Metropolitan is a venue previously known as Metropolitan Police Metropolitan. We operate a 36-acre sports facility in Hertfordshire, with an event space with 7 hireable rooms and a number of our own events. We want to provide a positive customer experience for all of our users at the Metropolitan.

We are a 7 days a week business and as such the ideal candidate will need to be flexible and adaptable especially with their working schedule to suit the business needs.

Hours: Full Time Salary: £28,000 – £32,000 per annum

Please click here to submit your CV & Application.

Shift Supervisor / Duty Manager

The Position:

Efficient management of shift, maintaining consistently high standards of service and
exceeding customer expectations at all times. To effectively manage all areas required on
the day, to operate and maintain the unit to ensure that performance and profit is maximised
whilst ensuring that all company policies and procedures are adhered to.

Your Duties:

  • To ensure all services are opened and fully operational at scheduled times,
    standards are maintained throughout the service, particularly delivering exceptional
    levels of customer care and satisfaction, and affecting a smooth handover of shifts
  • Ensuring operational and service checklists are completed thoroughly, with attention
    to detail focusing on service led issues. Ensure the secure and safe keeping of stock,
    goods and equipment, ensuring that stock is accounted for and that control
    procedures are complied with
  • Effective and efficient management of the staff and assisting in service where
    necessary
  • Ensuring staff are punctual, in correct uniform, and complying with the general
    guidelines outlined by the management
  • Ensure all human resource policies and procedures are adhered to
  • Maintain a high profile in service areas, especially during the busy periods
  • Ensure that all cash is controlled and accounted for, floats and tills are reconciled,
    sufficient provision of floats and safes properly maintained and that all financial
    controls and procedures are complied with
  • Ensure that cashing up is carried out at the agreed times and banked in a timely
    manner, in accordance with financial procedures.
  • Ensure that the venue is run in a safe, orderly and disciplined manner in accordance
    with the conditions of the licenses, policy and Health & Safety requirements and in
    doing so shall
  • Ensure that a high level of cleanliness is maintained in the main venue and
    associated areas, including cellars and back office, supported by a cleaning schedule
    and adherence to best practice
  • Ensure that the cellar is kept in a safe, clean and hygienic state
  • Ensure that the kitchen is maintained in a clean, safe and hygienic order, identifying
    hazards and problems and seeking solutions
  • Work in safe manner, seeking to minimise hazards to ensure the safety of other staff
    and customers, and reporting all safety hazards
  • Ensure that all health & safety, fire and building regulations and procedures are
    complied with
  • Act as duty manager, opening and securing premises
  • Monitor, supervise and report back the work of the security staff
  • Reporting incidents in the Duty Log and filing reports to other staff as required
    (minor/major incidents & accidents)
  • Work closely and cooperatively with other departments
  • Ensure compliance with all requirements of the license and licensing law at all times
  • Plan and control holidays within the operation to ‘self cover where practicable
  • Any reasonable request from the General Manager

Who we are looking for:

Ideally, you will have previous experience in a customer-facing role. We are looking for
someone who is friendly, outgoing and able to take on a challenge. You will have a
professional, customer-focused approach and a can-do attitude. You will need to undergo a
basic DBS (Criminal Record) check as part of this role. The company will reimburse the cost
of the check.

The ideal candidate will be:

  • Commercially minded
  • Business focused
  • Target & sales driven
  • Experienced in a Supervisory or Management capacity in a customer-facing role
  • Well presented & professional
  • IT literate
  • Good working knowledge of POS systems

The Company

Metropolitan is a venue previously known as Metropolitan Police Metropolitan. We
operate a 36-acre sports facility in Hertfordshire, with an event space with 7 hireable rooms
and a number of our own events. We want to provide a positive customer experience for all
of our users at the Metropolitan.

We are a 7 days a week business and as such the ideal candidate will need to be flexible
and adaptable especially with their working schedule to suit the business needs.

Only successful applicants will be contacted

Hours: 16 minimum per week

Please click here to submit your CV & Application.