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General Assistants

The Position:

This role is for a team member who will be the face of our club, maintaining consistently high standards of service and exceeding customer expectations at all times.

Your Duties:

  • Serving drinks and food
  • Washing dishes and glasses
  • Entertaining and talking with customers
  • Tallying the bill and collecting money
  • Organising and helping with events
  • Stocking drinks, glasses or fruit and food
  • Cleaning tables, collecting glasses, tidying up litter
  • Cleaning the bar & function rooms
  • Setting up / packing down furniture
  • Any reasonable request from the Line Manager

Who we are looking for:

Ideally, you will have previous bar work and waiting experience in a customer-facing role. We are looking for someone who is friendly, outgoing and able to take on a challenge. You will have a professional, customer-focused approach and a can-do attitude. You will need to undergo a basic DBS (Criminal Record) check as part of this role. The company will reimburse the cost of the check

Your skills:

  • Accuracy and professionalism
  • Being observant and practical
  • Communication and listening
  • Discretion and honesty
  • Flexibility and diplomacy
  • Handling drunk clients
  • Having a sense of humour
  • Memorisation and handling money
  • Organisation and preparation
  • Stress management and drinking

The Company

Metropolitan is a venue previously known as Metropolitan Police Metropolitan. We operate a 36-acre sports facility in Hertfordshire, with an event space with 7 hireable rooms and a number of our own events. We want to provide a positive customer experience for all of our users at the Metropolitan.

We are a 7 days a week business and as such the ideal candidate will need to be flexible and adaptable especially with their working schedule to suit the business needs.

Only successful applicants will be contacted

Please click here to submit your CV & Application.

Shift Supervisor

The Position:

Efficient management of shift, maintaining consistently high standards of service and
exceeding customer expectations at all times. To effectively manage all areas required on
the day, to operate and maintain the unit to ensure that performance and profit is maximised
whilst ensuring that all company policies and procedures are adhered to.

Your Duties:

  • To ensure all services are opened and fully operational at scheduled times,
    standards are maintained throughout the service, particularly delivering exceptional
    levels of customer care and satisfaction, and affecting a smooth handover of shifts
  • Ensuring operational and service checklists are completed thoroughly, with attention
    to detail focusing on service led issues. Ensure the secure and safe keeping of stock,
    goods and equipment, ensuring that stock is accounted for and that control
    procedures are complied with
  • Effective and efficient management of the staff and assisting in service where
    necessary
  • Ensuring staff are punctual, in correct uniform, and complying with the general
    guidelines outlined by the management
  • Ensure all human resource policies and procedures are adhered to
  • Maintain a high profile in service areas, especially during the busy periods
  • Ensure that all cash is controlled and accounted for, floats and tills are reconciled,
    sufficient provision of floats and safes properly maintained and that all financial
    controls and procedures are complied with
  • Ensure that cashing up is carried out at the agreed times and banked in a timely
    manner, in accordance with financial procedures.
  • Ensure that the venue is run in a safe, orderly and disciplined manner in accordance
    with the conditions of the licenses, policy and Health & Safety requirements and in
    doing so shall
  • Ensure that a high level of cleanliness is maintained in the main venue and
    associated areas, including cellars and back office, supported by a cleaning schedule
    and adherence to best practice
  • Ensure that the cellar is kept in a safe, clean and hygienic state
  • Ensure that the kitchen is maintained in a clean, safe and hygienic order, identifying
    hazards and problems and seeking solutions
  • Work in safe manner, seeking to minimise hazards to ensure the safety of other staff
    and customers, and reporting all safety hazards
  • Ensure that all health & safety, fire and building regulations and procedures are
    complied with
  • Act as duty manager, opening and securing premises
  • Monitor, supervise and report back the work of the security staff
  • Reporting incidents in the Duty Log and filing reports to other staff as required
    (minor/major incidents & accidents)
  • Work closely and cooperatively with other departments
  • Ensure compliance with all requirements of the license and licensing law at all times
  • Plan and control holidays within the operation to ‘self cover where practicable
  • Any reasonable request from the General Manager

Who we are looking for:

Ideally, you will have previous experience in a customer-facing role. We are looking for
someone who is friendly, outgoing and able to take on a challenge. You will have a
professional, customer-focused approach and a can-do attitude. You will need to undergo a
basic DBS (Criminal Record) check as part of this role. The company will reimburse the cost
of the check.

The ideal candidate will be:

  • Commercially minded
  • Business focused
  • Target & sales driven
  • Experienced in a Supervisory or Management capacity in a customer-facing role
  • Well presented & professional
  • IT literate
  • Good working knowledge of POS systems

The Company

Metropolitan is a venue previously known as Metropolitan Police Metropolitan. We
operate a 36-acre sports facility in Hertfordshire, with an event space with 7 hireable rooms
and a number of our own events. We want to provide a positive customer experience for all
of our users at the Metropolitan.

We are a 7 days a week business and as such the ideal candidate will need to be flexible
and adaptable especially with their working schedule to suit the business needs.

Only successful applicants will be contacted

Hours: 16 minimum per week

Please click here to submit your CV & Application.