Event Ticket Terms & Conditions – FAQ
Thank you for booking event tickets for Metropolitan Bushey. We both need a contract so that your rights and our rights are protected. We have tried to make these as brief and clear as possible.
Buying Tickets
Tickets should only be purchased through metropolitanbushey.co.uk or approved third-party ticketing sites such as Eventbrite or Skiddle.
Tickets bought elsewhere — especially on Facebook — may be invalid or counterfeit, and we may not be able to assist if there is an issue.
We strongly recommend avoiding private resales. If you choose to sell or buy from someone you know personally, please ensure the ticket is sold for the same amount it was purchased for or less. We cannot verify or replace privately purchased tickets.
What’s Included in My Ticket?
Each event page clearly lists what your ticket includes, such as entertainment, seating, food, or drinks.
Ticket prices include 20% VAT.
There is a £1.20 booking fee (including VAT) per order when purchased from metropolitanbushey.co.uk.
Booking fees vary on third-party sites such as Eventbrite or Skiddle.
All fees will be shown before you complete your purchase.
Refunds & Exchanges
As with most ticketed venues, we’re unable to offer refunds, exchanges, or ticket transfers.
We understand this may be disappointing, but these conditions ensure fairness and allow us to run events sustainably.
Event Changes
Occasionally, event details may change — including line-ups, timings, or programme content. Your ticket remains valid, and refunds are not offered for programme changes.
Event Cancellation or Rescheduling
If an event is cancelled, we may offer a refund of the ticket face value or move the event to a new date. If the event is rescheduled, your ticket will automatically transfer and remain valid.
Booking fees are non-refundable.
Outdoor Events – Weather Conditions
Our outdoor events are rain or shine. If weather affects the event, updates will be posted on our website and social channels. We’re unable to offer refunds, exchanges, or ticket transfers.
Seating & Table Allocation
For events with allocated seating or tables, we will do our best to seat groups together. Seating plans may change depending on operational needs. Requests for specific tables or locations cannot be guaranteed.
Essential Personal Assistance (EPA) Tickets
We partner with Nimbus Access Card and offer a complimentary EPA ticket for guests who require essential support to attend an event where food or drink are not included in the ticket price.
To request your EPA ticket refund, please purchase your tickets as normal, then email info@metropolitanbushey.co.uk with:
- Your order number
- The Access Card holder’s name
- The Access Card number
If you don’t have an Access Card:
You can apply for:
- A free Digital Access Pass for use at Metropolitan Bushey
- Or a full Access Card (£15 for 3 years) recognised nationwide at thousands of venues
More accessibility information is available on our website.
Lost or Inaccessible Tickets
- Order confirmations and tickets are emailed from events@metropolitanbushey.co.uk.
- If you haven’t received them, please check your junk/spam folder.
- You can also access your tickets via metropolitanbushey.co.uk/my-account/ using the email used when booking.
- Passwords can be reset at metropolitanbushey.co.uk/my-account/lost-password/
- We cannot replace tickets purchased from unauthorised sellers.
Arrival & Late Entry
- Please arrive on time. Late entry may not be possible depending on the event, and missed sections cannot be refunded.
- For seated events, we may not be able to seat you immediately if the performance has already begun.
Age Requirements & ID
- Some events have minimum age requirements.
- Please bring ID if you look under 18 or if the event specifies an age limit.
- Age restrictions will be shown on the event page.
- We reserve the right to refuse entry if age requirements are not met.
Children & Under 18’s
- Some events are suitable for families, while others are adults-only. Please check the event page before booking.
- Under-18s must be accompanied and supervised by a responsible adult at all times while on the premises.
- Children cannot order at the bar; all food and drink orders must be placed by an adult (this is a legal requirement).
- Our outdoor play area (when open) is suitable for under 12’s and children must be always supervised.
- Sports pitches and grounds are reserved for private bookings and sports hire customers; children may only use these areas if part of a booked session.
- We may intervene or relocate families if behaviour affects the enjoyment or safety of other guests.
Behaviour & Safety
We want everyone to enjoy their visit. We operate a zero-tolerance policy on:
- Illegal drugs
- Aggressive or abusive behaviour
- Lewd or inappropriate conduct
Anyone breaking these rules may be removed without refund.
Conditions of Entry
- We may conduct bag checks on arrival.
- We reserve the right to refuse entry or remove guests for safety or operational reasons.
- No refunds will be issued if entry is refused due to behaviour, intoxication, or breach of venue rules.
Prohibited Items
- Outside food and drink
- Illegal substances
- Weapons or sharp objects
- Fireworks or pyrotechnics
- Laser pens or strobe-style devices
- Professional photography or recording equipment (unless authorised)
- Any item deemed unsafe by management
Personal Belongings
Please keep your belongings with you at all times. We cannot accept responsibility for lost or stolen items.
Photography & Filming
Events may be photographed or filmed for promotional use. By attending, you agree you may appear in this content.
Smoking & Vaping
Smoking and vaping are only permitted in designated outdoor areas. Please follow staff guidance.
Alcohol Service
We may refuse service to anyone who appears intoxicated or unable to provide valid ID.
Allergies & Intolerances
For tickets that include food or beverages, please be aware that our kitchens handle nuts, gluten, and other allergens.
Please inform us of any allergies or dietary requirements when booking or before ordering.
Information provided by email, phone, or online is not considered received unless acknowledged by our team.
Privacy
- You will receive booking confirmation emails.
- If you opt in to marketing, we may send information about events, offers and services; you may opt out at any time.
- Under GDPR, Metropolitan Police Bushey Sports Club Limited is the Data Controller and Zonal is the Data Processor.
CCTV & Security
CCTV operates throughout the venue for safety and security. Footage may be used for incident investigation and crime prevention.
Rights & Jurisdiction
- We may update or amend these terms and conditions at any time.
- The version published on our website at the time of your booking will apply to your purchase.
- It is your responsibility to review the current terms before attending an event.
- Metropolitan Bushey reserves the right to refuse entry or remove any guest who does not follow venue rules, behaves in a way that affects the safety or enjoyment of others, or breaches these terms.
- These terms are governed by the laws of England and Wales.
- Any disputes will be handled under this jurisdiction.